Refund Policy

Effective date: August 8, 2026 · LifeOS v1.0.0

Overview

This Refund Policy explains how refunds are handled for LifeOS purchases made through our website (Razorpay checkout) and through mobile app stores. It supplements our Terms of Service. Prices and product names are shown on the Plans page at the time of purchase.

What LifeOS Sells

• Premium plan — currently priced at ₹149 (INR) per purchase as shown at checkout.
• Pro plan — currently priced at ₹249 (INR) per purchase as shown at checkout.
• Storage boosters — one-time add-ons (+5 GB ₹49, +15 GB ₹99, +50 GB ₹199 as listed on Plans).
• AI boosters — one-time add-ons (+400 AI ₹49, +1000 AI ₹99, +2000 AI ₹199 as listed on Plans).
• Support donations — voluntary tips on the Support page (₹49, ₹99, ₹199, ₹499 tiers when shown).

Regional pricing may vary; the amount confirmed in Razorpay checkout is the amount charged.

Payment Processing

Web purchases are processed by Razorpay. LifeOS does not store your full card or UPI credentials. Payment status, order identifiers, and transaction references are stored for billing records, fraud prevention, and support. Refunds, when approved, are initiated through Razorpay and credited according to Razorpay and your bank or wallet provider timelines (often 5–10 business days, but not guaranteed).

General Refund Principles

• Refunds are considered where required by applicable consumer protection law and in the situations described below.
• We do not guarantee refunds for change-of-mind after digital benefits (plan access, booster credits, or storage) have been successfully applied to your account.
• All refund requests must include your LifeOS username and the Razorpay payment or order ID when available.
• Contact support@lifeos.vision with the subject Refund Request.

Premium & Pro Plans

• If payment succeeded but your plan was not activated due to a verified LifeOS error, contact us promptly with your payment reference. We will investigate and, where appropriate, activate your plan or issue a refund.
• If you were charged twice for the same plan purchase, contact us with both transaction references. Duplicate charges verified on our side are eligible for refund of the duplicate amount.
• If your bank or Razorpay shows a charge but LifeOS has no record of a successful payment, we will work with you and Razorpay records to resolve the issue.
• Plan purchases through Google Play or the Apple App Store are subject to those platforms' billing and refund policies — request refunds through the store where you purchased.

Storage & AI Boosters

Booster packs are digital goods credited to your account after successful payment. Because credits are applied automatically, booster purchases are generally non-refundable once the pack has been granted, except where required by law or in cases of duplicate charge or failed delivery verified on our side.

Support Donations

Voluntary support payments on the Support page are contributions to help operate LifeOS. They do not purchase a subscription tier or guaranteed service level. Donations are non-refundable except where duplicate charges are verified or where applicable law requires otherwise.

Payment Failures & Pending Charges

• If checkout fails or is cancelled before completion, you should not be charged. Any temporary authorization holds are handled by your payment provider and may take a few days to release.
• If a payment shows as pending for an extended period, contact support with your order ID before attempting a second payment.

Cancellation

LifeOS web checkout via Razorpay uses one-time orders for plan upgrades and boosters as implemented at purchase time. There is no separate in-app "cancel subscription" flow for Razorpay one-time plan orders. If recurring billing is introduced in the future, cancellation terms will be shown at checkout and updated here. Purchases made through Google Play or Apple follow those stores' subscription management tools.

How to Request a Refund

1. Email support@lifeos.vision with subject Refund Request.
2. Include your LifeOS username, purchase date, product (Premium, Pro, booster, or donation), and Razorpay payment/order ID.
3. Describe the issue (duplicate charge, plan not activated, etc.).

We aim to acknowledge refund requests within two to three business days. Approved refunds are processed through Razorpay; timing of funds appearing in your account depends on your payment method and financial institution.

Chargebacks

If you dispute a charge with your bank or card issuer without contacting us first, we may provide transaction records to Razorpay and the payment network. We encourage you to contact support first so we can resolve billing issues directly.

Changes

We may update this policy as billing features evolve. Material changes will be reflected by updating the effective date on this page and noting significant changes in Release Notes where appropriate.

Contact

Billing and refund questions: support@lifeos.vision · Contact page

Related: Terms of Service · Privacy Policy